Privacy Policy

Last Updated: 2026/08/21

IMPORTANT: TRAVELEIR CONNECT PRIVATE LIMITED (“Traveleir”, “We”, “Us”, or “Our”) is committed to protecting Your privacy. This Privacy Policy (“Policy”) explains how We collect, use, disclose, and safeguard Your information when You visit our website or use our mobile application (collectively, the “Platform”).

By accessing or using the Platform, You agree to the terms of this Policy. If You do not agree with the terms of this Policy, please do not access the Platform.

  1. 1. Legal Basis for Processing

    We process Your personal data in accordance with the Privacy Act, 2075 (2018) of Nepal and generally accepted international privacy principles. Our legal basis for processing includes:

    • Contractual Necessity: To facilitate your Bookings and provide the Services.
    • Consent: Where You have given explicit consent (e.g., for newsletters).
    • Legal Obligation: To comply with tax, accounting, and regulatory requirements.
    • Legitimate Interest: To improve our Platform, prevent fraud, and ensure security.

  2. 2. Information We Collect

    We collect information in the following ways:

    • Information You Provide to Us: We collect information You voluntarily provide when You register, make a booking, or contact support. This includes:
      • Personal Identity Data: Name, date of birth, gender, and passport/ID details (for travel bookings).
      • Contact Data: Email address, phone number, and postal address.
      • Payment Data: Credit/debit card details (processed securely by third-party payment gateways; We do not store full card numbers).
      • Booking Data: Travel dates, destination, special requests (e.g., dietary restrictions, accessibility needs), and details of co-travellers.
    • Information We Collect Automatically: When You access the Platform, We automatically collect certain technical data:
      • Device Data: IP address, browser type, operating system, and device identifiers (IMEI/UDID).
      • Usage Data: Pages viewed, time spent on pages, clickstream data, and referring URLs.
      • Location Data: Approximate location based on IP address to show relevant content.
    • Information from Third Parties: We may receive data from:
      • Service Providers: Hotel partners or airlines confirming your booking status.
      • Social Media: If You login via Facebook/Google, We collect basic profile information permitted by those platforms.
      • Fraud Prevention Services: To verify transactions and prevent unauthorized activity.

  3. 3. How We Use Your Information

    We use the collected information for specific, legitimate business purposes:

    • Service Fulfillment: To process transactions, confirm bookings with partners, and send itineraries/tickets.
    • Communication: To send booking confirmations, updates, security alerts, and support messages.
    • Platform Improvement: To analyze usage trends and optimize the user experience.
    • Marketing (With Consent): To send newsletters, special offers, and promotions (You may opt-out at any time).
    • Security & Compliance: To detect fraud, enforce our Terms of Use, and comply with legal obligations (e.g., tax reporting).

  4. 4. Sharing Your Information

    We do not sell Your personal data. We disclose information only in the following circumstances:

    • Service Providers (Necessary Performance): We share Your data with third-party vendors essential to your trip, including:
      • Hotels, Airlines, & Tour Operators: To fulfill Your specific booking request.
      • Payment Processors: To securely process Your payments.
      • IT & Infrastructure Providers: Cloud hosting and support services.
    • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to:
      • Comply with a legal obligation (e.g., court order, government request).
      • Protect and defend the rights or property of Traveleir.
      • Prevent or investigate possible wrongdoing in connection with the Service.
    • Business Transfers: If We are involved in a merger, acquisition, or sale of assets, Your information may be transferred as part of that transaction.

  5. 5. Data Security

    We use administrative, technical, and physical security measures to help protect Your personal information. These include:

    • Encryption: Using Secure Socket Layer (SSL) technology for data transmission.
    • Access Controls: Restricting access to personal data to authorized employees only.
    • Vendor Due Diligence: Ensuring our partners adhere to strict security standards.

    While We have taken reasonable steps to secure the personal information You provide to Us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

  6. 6. Your Data Rights

    Under the Privacy Act, 2075, You have the following rights regarding Your data:

    • Right to Access: You may request copies of the personal data We hold about You.
    • Right to Rectification: You may request that We correct any information You believe is inaccurate.
    • Right to Deletion: You may request that We delete Your personal data (subject to legal retention requirements).
    • Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

    To exercise these rights, please contact us at info@traveleir.com. We will respond to your request within 30 days.

  7. 7. Cookies and Tracking Technologies

    • We use cookies and similar tracking technologies to track the activity on Our Service and hold certain information.
    • Essential Cookies: Necessary for the Platform to function (e.g., keeping you logged in).
    • Analytics Cookies: Help us understand how You use the Platform (e.g., Google Analytics).
    • Marketing Cookies: Used to track visitors across websites to display relevant ads.
    • You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, You may not be able to use some portions of our Service.

  8. 8. Third-Party Websites

    Our Platform may contain links to third-party websites (e.g., partner hotels, travel guides). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party sites. We encourage You to read the privacy policies of any third-party site You visit.

  9. 9. Data Retention

    We will retain Your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies.

  10. 10. Children’s Privacy

    Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your Child has provided Us with Personal Data, please contact Us.

  11. 11. Updates to This Policy

    We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.

  12. 12. Contact Us

    If You have any questions about this Privacy Policy, please contact us:

    Traveleir Data Protection