FrequentlyAskedQuestions

Answers to common questions about Traveleir, booking a trip, and travelling with our partners.

Booking and travel

Question MarkWhat is Traveleir?
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Traveleir is a travel platform for handpicked trips, boutique stays, and local hosts, with a focus on Nepal. Each journey is chosen for comfort, clear planning, and a host who knows the place.

Question MarkHow do I book a trip?
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Open a trip, choose your dates and guests, and book from the trip page. You can pay now through Traveleir, or pay the host at the property when that option is offered. The page shows what is included before you confirm.

Question MarkWho operates the trip I book?
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The host or travel company named on the trip page runs the journey. Traveleir lists the trip, takes the booking, and stays the place to ask questions before and after you confirm.

Question MarkWhat does the price include?
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Each trip page lists what is included and what is not, such as stays, meals, guiding, and transfers. Local taxes or extras that are paid on arrival are called out there as well.

Question MarkCan I view prices in another currency?
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Yes. Use the currency menu in the header to switch the prices you see, including NPR and USD. The amount you pay can still move with the exchange rate between booking and payment.

Question MarkHow do cancellations and refunds work?
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The host’s cancellation policy is shown when you book, and that policy applies to the reservation. If a refund is due, Traveleir sends it to the original payment method within 7–14 business days.

Question MarkWhat are Signature Collections?
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Signature Collections are stays and journeys from hosts with their own properties and a close tie to the place. Open Trips in the header, or go to Signature Collections, to browse them.

Question MarkHow does the wishlist work?
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Tap the heart on a trip to save it. Your wishlist count appears in the header, and the Wishlist page keeps those trips together while you compare them. It is stored in this browser.

Question MarkAre permits and travel insurance included?
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Permits and park fees are included only when the trip page says so. Travel insurance is separate unless a trip lists it. Ask the host if you are unsure what you need before you travel.

Question MarkHow can I reach Traveleir?
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Use the contact form on the site, or email booking@traveleir.com about a booking. The team can help with a listed trip, a date, or a question for the host.